Frequently Asked Questions (FAQs): For Consumers
Frequently Asked Questions (FAQs): For Dealers

FAQs: For Consumers

What is Servassist Online?
Why is automotive service education important?
Is there someone I can contact with additional questions about automotive service issues?

What is Servassist Online?

Servassist Online is a free Web-based automotive service and maintenance resource. Through online service schedules, helpful articles, and up-to-date information, Servassist aims to assist consumers with every aspect of car care to help ensure the safe, reliable, and efficient operation of their vehicles.

The comprehensive Servassist network includes numerous tools for gaining better insight into automotive service. Our Service Schedules section features over 2,500 pages of regularly updated service schedule information in a simple, easy to follow online format. The Servassist Forums allow consumers to ask specific service and maintenance questions and discuss their experiences with others, while the Servassist Blog provides daily updates on model recalls, car care best practices, and other issues relating to vehicle ownership.

Why is automotive service education important?

Automotive service, including scheduled maintenance and occasional repair work, is an inevitable part of owning a car. When done correctly, it can dramatically extend the life of your vehicle. If ignored, it can result in significant costs, and even damage your car beyond repair.

Because your dealership (and in some cases also your car) will notify you when you're in need of service, it isn't essential that consumers know the how and why of each type of automotive service. But considering the associated costs, the amount of time you'll spend interacting with your service advisor, and the critical role service plays in maintaining the efficiency and value of your vehicle, isn't it better that you do? With this in mind, Servassist offers easy-to-understand overviews of common automotive service and repair processes, free of charge. Be sure to check back often, as we're constantly updating our materials to better prepare you for your next service visit.

Is there someone I can contact with additional questions about automotive service issues?

While most of the information you're looking for can be found on this site, in our forum, and on our blog, you may have questions specific to your vehicle or situation that you won't find covered here. If you do, we encourage you to contact us directly. We're always happy to help you solve your service issues. And who knows? Your story might even inspire a new article.

 

FAQs: For Dealers

Do we need to invest in new hardware or software?
How is Servassist Online priced?
How does the Servassist Online Local Coupons and Offers program work?

Do we need to invest in new hardware or software?

No. Servassist's customer relationship and retention tools are entirely Web-based and customized to your needs. They include email marketing programs and our Local Coupons feature that allows dealers and service providers to deliver coupons and special offers directly to potential customers online.

How is Servassist Online priced?

To utilize Servassist Online's CRM products, dealerships pay a subscription fee that includes access to all of our online tools. For specific pricing information, please contact us.

How does the Servassist Online Local Coupons & Offers program work?

Part of the benefit of Servassist Online to dealers is our Local Coupons and Offers program. It allows dealerships to provide current and potential customers with targeted coupons and discounts on service and repair work online. Our Local Coupons section of the Servassist site gives consumers the ability to search for specials in their area, print current coupons, and redeem them at local dealerships. For dealerships, it's a way to provide added value to customers and encourage visits to your store.